Return policy

Head office:

What is our return policy?

If you are not satisfied with an item, you should contact us at 1 866 477-0990. To be eligible for refund or exchange, you must return the item within 30 days of delivery of your shipment.

If we have sent you the right article but you are not satisfied with it, you will have to cover the cost of shipping the article back to us. You can ask either for a refund or an online store credit.

If we have sent you the wrong item, or a defective item, we will cover the return shipping cost. We will ship you the correct item as soon as possible once we receive your return. We may ask you to email us a picture of the item to confirm the defect in it, before approving your return.

Which conditions must I fulfill for a return?

All returned items must be in perfect condition.

What is the procedure for returning an item?

Please follow these steps to return articles in order to avoid delays.

• Contact us toll free at 1 866 477-0990 or by email at contact@ducksandgifts.com .
• Make a copy of your receipt and keep the original. On the back of the copy write the reason for the return.
• Use our original packaging, a padded envelope or a box to return the product. Include the copy of your receipt.
• If possible, use a delivery service that will give you a tracking number.