Ducks and Gifts
1047, boulevard Mercure
Drummondville (Québec) J2B 3L5
Customer Service and Order Follow Up
Free: 1 866 477-0990
Fax: 819 477-1104
If you are not satisfied with an item, you may Contact Us by dialing 1 866 477-0990. A delay of 30 days after reception is allowed for refund or exchange.
If we sent the right items, but you are not satisfied with the product, you will be responsible for shipping and handling fees and you will have to choose an exchange or a Web site credit.
If we sent the wrong items or if the items are damaged, we will pay the shipping and handling fees and we will send the right items as soon as possible. We will perhaps ask for a picture of the item before accepting the return.
All exchanged items have to be in perfect shape.
Please follow the following steps before returning an item: